Our customer service staff might be able to help you further. Please send an email with as much information as you can provide of what we ask below:

Your username:

Operating System:
Service Pack:
Machine configuration (memory,cpu):
Dynamic or static Ip-adress:
Ip-adress and internet service provider:
Error descriptions, please provide printscreen if possible:
Is this a one time thing or repeating:
Short description of problem:
Do you have an antivirus program? If yes which one?
Do you have firewall? If yes which one?

This is how you find this information on your computer : Either right click “My Computer” and then click "Properties". Or click on the Start button > Settings > Control panel > System.


To find your IP number, go to Start > Run > Type cmd > Type ipconfig