Know when to stop
At Unibet, we all know the upside of gambling. Risking money on the outcome of a match and seeing that prediction come true, or watching the little white ball bounce a few times before settling on your favourite predicted Roulette number. Gambling always involves risks, and these risks lead to the thrill. Still, one should always consider that gambling will involve the loss of money. Losing isn’t the biggest downside of gambling. Playing to recover losses or for more than you can afford is the real problem. For some individuals, gambling may result in an addiction which may threaten one’s physiological, psychological and social world.
Unibet was founded by players, for players. We understand the dangers of gambling and we want to help in any way we can. That is why we work very closely with Gambling Therapy. Gambling Therapy is set up to help anyone who is affected by compulsive gambling or is affected by a loved one’s compulsive gambling. All information can be accessed on www.gamblingtherapy.org where one can find a range of services such as support groups, live chat and email counselling. This is multilingual and is free of charge to use.
At Unibet we believe that through qualified and professional help one can get the best possible treatment to help anyone going through problem gambling. That is why we encourage anyone who might be experiencing this to contact our customer care for advice and help. They are trained extensively in responsible gaming, and all training provided is accredited by Gambling Therapy.
It's always a good idea to know and keep track of your gambling habits; in that way you can address the problem or get help as soon as possible. Find out your gambling risk level by taking this simple self-assessment test:
Please note that this self-assessment test is anonymous and no answers are recorded.
Stay in control
Research shows that gambling abuse is reduced when customers decide upfront how much money they have available for gaming. This is the reason why we offer the spending budget. The spending budget can be set weekly or monthly. Once you set your spending budget, this will be in effect immediately. If you decide to lower the amount you want to play, this change will come into effect immediately, but if you decide to increase your spending budget, this will be done after 7 days. Thus, you have the option to rethink the change you have placed.
If you would rather have a break from gambling, you can choose one of our self-exclusion options. You can choose to self-exclude for 7 days and/or 6 months. If you need any guidance on these responsible gaming tools, you can always contact our customer care for advice and guidance.
If you feel that you need more help to refrain from gambling, you may also use this software so that gambling sites may be blocked automatically on your computer:
If you're worried that gaming is affecting the well-being of someone close to you, don't hesitate to call us. Depending on the nature of the problem, our customer service staff will refer you to an appropriate source of professional advice:
- Gambling Therapy ;
- Gordon House Association;
- Gamblers Anonymous;
- CNWL National Problem Gambling;
- Cygnet Health Care;
Help is always available
Unibet only accepts customers who are over 18 years of age. We try our best to diminish the chance of underage gambling by asking for identification and documentation when we suspect that a customer may be less than 18 years old. Although we dedicate a lot of time and resources ensuring that there are no minors playing on our site, this prevention should be a two way process between Unibet and the minor’s parents and/or guardians. Thus, underage customers should not be acceptable in any case, even under the supervision of a parent/guardian.
In case you are worried that someone underage is using our site, please do not hesitate to contact us, and we will take the necessary steps. One may also decide on using internet filters in order to reduce the chances of underage gambling:
For any other questions regarding responsible gaming please contact us.
Finally, UNIBET is a member of the EGBA and the RGA and we are proud to be a strong and active advocate of responsible gaming. The EGBA and RGA promotes a Code of Conduct to which we are required to adhere that encourages safe, responsible online gaming.