Responsible Gaming
We care about our players and want to ensure that any time spent with us stays fun. Betting should always be within your means and not negatively impacting you either financially or socially.
As an award-winning Responsible Operator, we provide the expertise to guide, advise and keep you playing safe. Follow the links below to discover our tips, tools and support process.
How do I keep it fun?
Be proactive and try to stay aware of your habits. We have handy tracking tools available to help playing responsibly become second nature.
Answer nine quick questions and we’ll let you know if you may need help to keep your betting fun.
Test your profile
These notifications pop up regularly with details on how long you’ve been playing, and how much you’ve won, lost and wagered in that time. You can choose whether they appear every 30, 60 or 90 mins.
Go to Reality Check settings
How do I limit my play?
We offer a variety of tools to help ensure you only spend the time and money you can afford. Get in touch with one of our friendly support agents if you’d like some help in setting limits.
This lets you control the net amount of money you can lose on a particular product over a day, week or month. Once you’ve hit your limit, you won’t be able to play on that product again until your limit resets.
How it works:
If you set a loss limit of €100 per week on Casino, and then lose €100, you won’t be able to play on Casino again until the week is up. We take into account wins, so if you lose €50 and then win €50, you’ll still have a total of €100 to lose before being limited.
Setting this limit can help you to stop chasing your losses.
Go to Loss Limit settingsThis lets you control how much money you can deposit over a rolling period of 24 hours, 7 days or 30 days. Once you’ve hit your limit, you won’t be able to deposit until your limit resets.
How it works:
If you set a deposit limit of €50 every 7 days and then deposit €50, you won’t be able deposit any further money until the 7 days is up.
Setting a deposit limit is an essential part of managing your play.
Go to Deposit Limit settingsLove the occasional sports bet but keep getting drawn to the poker tables? This tool lets you block access to a product for 24 hours, 7 days, 1 month, 3 months or 6 months.
How it works:
If you choose to block access to Poker for one week, you won’t be able to play on that product until the block expires.
A product block can help to remove unnecessary temptation.
Go to Product Block settings
How do I take a break?
If your betting is having a negative impact and the limits you’ve set are not doing enough to control your play, please block yourself from logging in for as long as you feel necessary.
Our self-exclusion option lets you block access to your account for 24 hours, 7 days, 1 month, 3 months, 6 months or indefinitely.
How it works:
You’ll choose how long you want to exclude for and accept the terms and conditions. Once you’ve confirmed the break, you’ll be logged out of your account and blocked from logging in again until the exclusion period is over.
Go to Self-Exclusion settingsIf you do decide to take a break, we also recommend you install software to block betting sites:
The Gamban anti-gambling software blocks all gambling sites and apps on all of your devices, ensuring that you have a hassle-free break from gambling. Kindred have provided free access to the software for all their customers. To install Gamban click on the link below:
Gamban
Can I get help & support?
We’re always here to support you with any questions or worries you have, and our customer support agents can assist with setting limits or using any of our onsite tools.
Find our contact details by opening the “Responsible Gaming” section in the Help Centre and selecting the particular topic you need help with.
If you or someone you know is affected by problem gambling, we recommend visiting the following trusted sites. They can provide specific help about playing responsibly and advice on how to approach gambling issues.
Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling.
https://www.gamblingtherapy.org/enGamblers Anonymous is a fellowship of men and women who share their experience with problem gambling with an aim to helping other compulsive gamblers recover.
http://www.gamblersanonymous.org/gaAccess free, confidential help by phone or online with BeGambleAware. Learn about how gambling works, check if you or someone you know may have a problem and find tips on how to stay in control.
https://www.begambleaware.org/QuitGamble.com is an online platform for people with gambling problems and their relatives. You can share experiences and find the support you need to help you stay in control. It's available 24/7 in the mobile app and on desktop.
https://quitgamble.com/RecoverMe is a free mobile app providing support for individuals dealing with gambling addiction. The app helps users manage and reduce gambling behaviours. You can learn more about it here:
RecoverMeUnderage Gambling
To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18.
Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.
If you are worried that someone underage is using our site, please contact us via the Help Centre and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home:
The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.
https://www.netnanny.com/