Help Centre

There are several reasons why you might not be able to log in to your account - you may have been temporarily blocked or typed the wrong username or password. Please check the error message above the login box for more information.

You may not be able to access your account for different reasons:

For security reasons, your account will be temporarily blocked after five failed logins. If this happens, please try again later or select the forgotten password option.

In another case, when you attempt to log in it will say 'Your account is currently unavailable.' Please check your email for more information about the block reason.

To ensure that bonuses suit individual players, our customer service teams do not offer bonuses on request. Instead, our bonus teams create promotions and bonus offers tailored to each player's activity.

Your current bonuses are shown under Bonus Offers.

If you'd like to be notified when offers are available, make sure you opt-in to "news and offers" on the Communication Preferences page. There are also offers available to all of our players on the Promotions page.

Please check the bonus Terms & Conditions to make sure you qualify.

You need to opt-in to a bonus before it becomes active on your account. Opt-in on the Bonus Offers page.

If you qualified for free spins, go to the specified slot game to collect them.

Like all licensed gambling operators, we are legally required by the Malta Gaming Authority to check the personal details you give us are correct. This protects all our players from identify theft, helps keep transactions swift, and allows you to take full advantage of our site.

We may also ask you to verify your payment method before a withdrawal or verify where your funds come from after you have been playing with us for a while (search “source of funds” in Help).

To verify your account, you need to upload digital photos or screenshots of certain documents. If we don’t receive these within a certain timeframe, we may have to restrict deposits, withdrawals or even account access.

More info under General T&Cs 3.2.1