Connection Loss

Most connection problems are related to your local network. Likely culprits include:

  • An unstable wireless connection
  • Modems, cabling, wired and wireless routers
  • Your Internet Service Provider (ISP)
  • A computer running with insufficient memory

Ideally you should play with a good broadband connection. To get the best possible connection avoid streaming content while playing.

Please be aware that Unibet cannot be held responsible for any 3rd party or client disconnections.

Frequently Asked Questions

What happens if I lose my connection while playing Live Casino?

Blackjack:
You’ll automatically stand when it’s your turn to make a move. If the dealer goes bust or has a lower value than your original two cards, you’ll still win the game.

Roulette:
Your bet won’t...

+ Read More

What do I do if the Sports live video stream has stopped or timed out?

If your live video stream times out, it may just be a temporary interruption in the connection. You can restart the stream by clicking on the event link again or by refreshing the browser.

If you have...

+ Read More