You may need to contact us to get access to your account again. However, there’s no need to get in touch if:
You’ve entered your password incorrectly
If you enter the wrong password five times when trying to log in, your account will be temporarily locked. Please wait five minutes and try again, or click the ‘Forgot?’ link in the login box to reset your password.
You’ve excluded yourself from playing
Once activated, our Self-Exclusion feature locks you out of your account. If you’re unable to access your account for this reason, please wait until your exclusion period is over - our customer service agents are not able to re-open your account before this time.